Bet365 Casino Terms and Conditions

Welcome to Bet365 Casino. By accessing and using our platform, you agree to be bound by the terms and conditions set out below. These terms govern your use of the bet365 online casino, sportsbook, live casino, poker, bingo, and all other services we provide. We encourage you to read this document carefully before registering an account or placing any bets. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Our Services

At Bet365 Casino, we operate our services through two principal entities: Hillside (UK Sports) ENC (Account No. 55148) for our sportsbook and fantasy sports products, and Hillside (UK Gaming) ENC (Account No. 55149) for our casino, live casino, poker, and bingo products. Both entities are registered at Office 1/2373, Level G, Quantum House, 75 Abate Rigord St, Ta' Xbiex XBX 1120, Malta. We are licensed and regulated by the UK Gambling Commission, and all disputes are subject to the laws of England and Wales, with resolution available through IBAS.

Here at Bet365 Casino, we have been delivering world-class gaming and betting experiences since our online launch in 2001. Our bet365 live casino, sportsbook, and casino games are available across desktop, mobile browser, and our native iOS and Android apps — making bet365 casino online accessible wherever you are.

2. Account Registration and Eligibility

2.1 Who May Register

To open an account and use our services, you must meet the following requirements:

You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
You must be located in a jurisdiction where online gambling is legally permitted
You must not be a resident of any country where access to our services is prohibited or restricted
You must register only one account — duplicate accounts are strictly prohibited
You must provide accurate, complete, and up-to-date personal information during registration

Our Bet365 Casino platform serves an international audience, with localizations available in English, Traditional and Simplified Chinese, Bulgarian, Polish, Portuguese, Romanian, and Russian. However, availability of specific products, including bet365 bingo, bet365 poker, and our sportsbook features, may vary by jurisdiction.

2.2 KYC Verification

We are required by law to verify your identity before processing withdrawals and at other points during your account lifecycle. Our KYC (Know Your Customer) process may be initiated at registration or on an ongoing basis. You must provide any documentation we reasonably request, including proof of identity, proof of address, and proof of payment method. We aim to process withdrawal requests within 2–4 hours; however, verification checks may extend this period to up to 24 hours.

3. Deposits, Withdrawals, and Payment Terms

3.1 Deposits

At Bet365 Casino, we support a wide range of deposit methods to make funding your account as convenient as possible. All deposits are processed instantly unless otherwise stated. Our accepted deposit methods and limits are as follows:

Mastercard / Maestro / Visa Debit: £5 – £20,000
Apple Pay: £5 – £20,000
Google Pay: £5 – £20,000
Pay by Bank (instant bank transfer): £5 – £20,000
Trustly (instant bank transfer): £5 – £25,000
PayPal: £25 – £5,500
Paysafecard: £5 – £1,000
Wire Transfer: £100 – £100,000 (2–10 banking days)

Once you select a currency for your account, it is locked and cannot be changed (per our Terms, Section 10.6). GBP is the default currency displayed in our cashier, and all limits shown are in British Pounds.

3.2 Withdrawals

We process all withdrawals back to the original deposit method used. Our Bet365 Casino withdrawal options include debit cards, Apple Pay, PayPal, Trustly, Paysafecard, Pay by Bank, and bank/wire transfer. Most methods are processed within 1–4 hours, with Apple Pay withdrawals processed instantly. International debit card withdrawals may take up to 5 banking days. Bank transfer senders will appear as "Hillside" or "Worldpay" on your statement.

Minimum withdrawal amounts are as follows: £5 for most methods, and £10 for PayPal. There is no maximum daily withdrawal limit; however, per-transaction limits apply by method (e.g., Wire Transfer and Trustly up to £100,000; cards and Apple Pay up to £20,000). Maximum winnings limits also apply as specified in Section 11.5 of our full terms.

4. Bonuses, Promotions, and Bonus Codes

Our Bet365 Casino welcome offer is available to new players. By depositing and wagering a minimum of €10, you will receive 50 Free Spins as part of our "Discover bet365 Slots" promotion. This offer must be claimed within 30 days of registration. Minimum deposit, wagering requirements, and time limits apply. Please refer to our full promotional terms before claiming any bet365 casino bonus.

We also offer a variety of ongoing sports promotions via our sportsbook. These include Best Odds Guaranteed (available from 08:00 UK time on race day), Acca Boost (+100%), Winnings Boost for Bet Builder selections, Super Boost, Bet Boost, Tennis Retirement Guarantee, and our early payout offers such as 2 Goals Ahead Early Payout and NBA Early Payout. For World Cup 2026 betting, we offer dedicated promotional markets across all matches.

Please note: we apply a dormant account administration fee of £2 every 28 days if your account has been inactive (per Section 9.4 of our terms). This fee is deducted from your account balance.

5. Responsible Gambling

Here at Bet365 Casino, we are deeply committed to promoting responsible gambling across all our products — including bet365 casino games, bet365 poker, and our sportsbook. We provide a range of tools to help you manage your gambling:

Deposit limits to control how much you fund your account
Session time limits and reality checks
Self-exclusion options, including integration with GAMSTOP
Account cooling-off periods
Access to professional support organisations

We honour all GAMSTOP self-exclusion requests. If you believe your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team immediately.

6. Prohibited Activities

By using our Bet365 Casino services, you agree not to engage in any of the following activities:

Using our platform in jurisdictions where online gambling is prohibited
Attempting to abuse bonuses, including any bet365 bonus code or bet365 promo code, through systematic exploitation
Opening more than one account on our platform
Using automated software, bots, or scripts to interact with our games or sportsbook
Engaging in match-fixing, fraud, or money laundering through our casino
Providing false or misleading information during registration or verification

7. Game Rules and Jackpots

Our Bet365 Casino platform hosts casino games and slots from providers including Pragmatic Play, Play'n GO, Greentube, and Novomatic. We offer slots, live dealer tables, video poker, roulette, blackjack, and progressive jackpot games. Rules for each product — including casino, live casino, poker, and bingo — are governed by separate product-specific rules as set out in Section 1.2 of our full terms. Progressive jackpot wins are subject to the conditions described in Section 22.12(e) of our terms, and maximum winnings limits may apply.

8. Customer Support

We provide 24/7 customer support via live chat and our secure webform. Our support team operates around the clock, every day of the year, and is available in all languages supported by our platform. We do not publish a public email address — sensitive account information must not be sent via unencrypted email. Please use our official Contact Us page for all queries related to your bet365 login, account, or any other matter.

9. Amendments to These Terms

We reserve the right to amend these terms and conditions at any time. We will notify you of any material changes via your registered contact details or through a notice on our website. Continued use of our Bet365 Casino platform following notification of changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using our services and close your account.

These terms were last reviewed and updated by the Bet365 Casino compliance team. For questions regarding any section of this document, please contact us directly via our 24/7 live chat support.

Content updated: July 12, 2026